Frequently Asked Questions
Frequently Asked Questions
1. What makes your suit sets special?
Our suit sets are crafted with love, tradition, and thoughtful design. We work closely with Indian artisans to bring you handwoven, hand-block printed, and handcrafted pieces that celebrate our textile heritage — all while ensuring comfort and elegance for the modern woman.
2. Are your fabrics handloom or machine-made?
Most of our collections feature handwoven and hand-printed fabrics, including Chanderi, Maheshwari, cotton mul, and more. We proudly support slow fashion and traditional Indian crafts.
3. Do you offer custom stitching or size options?
Currently, we offer ready-to-wear options based on the design. Each product page mentions the available sizing. For special requests, feel free to reach out — we try to accommodate wherever possible!
4. How should I care for my suit set?
To preserve the beauty of your handcrafted piece, we recommend:
- Dry clean only for handwoven or block-printed styles
- Avoid direct sunlight when drying
- Store in a cool, dry place
Care instructions are also included on each product page.
5. Do you ship across India?
Yes, we offer pan-India shipping with reliable delivery partners. You can track your order through the link provided once it’s dispatched.
6. Do you ship internationally?
We’re currently working on enabling international orders. Until then, you can contact us directly for special shipping requests.
7. How long will it take to receive my order?
Orders are typically shipped within 3–5 working days, and delivery times vary depending on your location. For made-to-order or festive collections, dispatch timelines may be slightly longer and will be mentioned on the product page.
8. Can I return or exchange my order?
We accept exchanges in case of size issues or damages, provided the product is unused and returned within 7 days of delivery. Returns are accepted only in exceptional cases. Please read our Returns & Exchange Policy for full details.
9. Do you take bulk or festive orders?
Yes! Whether it’s for a bridal trousseau, gifting, or festive celebrations — we’re happy to create custom bulk orders. Please reach out via email, WhatsApp or DM us on Social Media Platforms
10. How can I get in touch with you?
You can reach us at care@heritagestore.in, or drop us a message on Instagram @heritage_india
We’re happy to help!
